Refund & Cancellation Policy

Because AxionIQ provides digital products, software, design and custom development services, refund eligibility may depend on the nature and stage of the service.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable UAE law.

1. Custom Development and Design Services

Custom development, design and consulting work is generally performed specifically for the client.

Where an advance payment or deposit has been made and AxionIQ has already commenced work, that payment may be non-refundable to the extent it relates to work already performed, resources committed, third-party costs incurred or other non-recoverable project expenses.

If a project is cancelled before work has commenced, AxionIQ will assess the refund based on:

• Whether work has begun;
• Whether resources have been allocated;
• Whether third-party costs have been incurred;
• Payment-processing costs;
• The applicable project agreement; and
• Any mandatory consumer rights.

2. Milestone Payments

Where a project is divided into milestones, payments associated with completed or substantially completed milestones are generally not refundable once the corresponding work has been delivered or performed.

If an unused portion of a prepaid milestone remains, its treatment will be determined according to the project agreement and applicable law.

3. Digital Products

For downloadable, digital or electronically delivered products, refunds may be restricted once the product has been supplied or access has been provided, where permitted by applicable law.

Where a digital product is defective, materially different from its description, or otherwise subject to a mandatory statutory remedy, we will work with the customer to provide the remedy required by applicable law.

4. Subscriptions

For recurring subscriptions:

• Customers may cancel future renewals at any time through the applicable cancellation method.
• Cancellation normally prevents the next renewal.
• Unless otherwise required by law or expressly stated for the relevant service, cancellation does not automatically create a refund for a period that has already started.
• Where a subscription is cancelled after renewal, refund eligibility will depend on the specific service, circumstances and applicable law.

5. Third-Party Costs

Where a project requires third-party services, including hosting, domains, paid APIs, software licences, plugins, premium assets, cloud services or other external services, costs that AxionIQ has already paid or committed to a third party may not be recoverable.

6. Cancellation by AxionIQ

If AxionIQ cancels a service before providing the agreed service, and no alternative arrangement is agreed, AxionIQ will assess any refund due for amounts paid for services that have not been provided, subject to applicable law and any non-recoverable third-party commitments.

7. Service Problems

If you believe a service has not been delivered in accordance with the agreed scope, contact us as soon as reasonably possible.

We may attempt to:

1. Correct the issue;
2. Re-perform the affected service;
3. Provide an appropriate adjustment; or
4. Provide another remedy where appropriate.

8. Refund Requests

To request a refund, contact:

info@axioniqfzc.com

Please include:

• Your name;
• Order or invoice number;
• Date of purchase;
• Service or product purchased;
• Reason for the refund request; and
• Any relevant supporting information.

9. Refund Processing

Where a refund is approved, it will normally be returned using the original payment method where reasonably possible.

The time required for funds to appear may depend on the payment provider, bank or card issuer.

10. Non-Refundable Circumstances

To the extent permitted by applicable law, refunds may not be available where:

• Services have already been fully delivered;
• Custom work has already been performed;
• A client-approved deliverable has been completed;
• The client changes their mind after substantial work has been completed;
• Delays result primarily from the client’s failure to provide required information or approvals;
• Third-party costs have already been incurred and cannot reasonably be recovered; or
• A client materially breaches the applicable project agreement.

These provisions do not override mandatory statutory consumer rights.

11. Disputes

If you believe a refund decision does not properly address your situation, please contact us first so we can review the matter.

We aim to resolve genuine disputes fairly and commercially where possible.

12. Contact

AxionIQ Software Studio
AxionIQ FZC LLC
CWS-2V-321781
26th Floor, Amber Gem Tower
Ajman, United Arab Emirates

Phone: +971 4 250 9011
Email: info@axioniqfzc.com

For general enquiries, visit our Contact page.