Privacy Policy

This Privacy Policy explains what information we may collect, why we collect it, how it may be shared, how long we may retain it, and the choices available to you.

1. Information We Collect

Depending on how you interact with AxionIQ, we may collect:

Contact information

• Name
• Email address
• Telephone number
• Company or organization name
• Business contact information

Project information

• Project requirements
• Business information
• Design preferences
• Technical requirements
• Communications relating to a project
• Documents or files voluntarily provided to us

Transaction information

Where applicable, we may receive information relating to purchases, invoices, subscriptions or payments.

We generally do not need to store complete payment-card information ourselves when payments are processed through third-party payment providers.

Technical information

When you visit our website, certain technical information may be automatically collected, such as:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Referring pages
• Date and time of access
• Website interaction information

2. How We Use Information

We may use personal information to:

• Respond to enquiries;
• Provide quotations;
• Deliver services;
• Manage projects;
• Process transactions;
• Provide customer support;
• Communicate about projects and services;
• Maintain and secure our website;
• Detect fraud, abuse or security threats;
• Improve our website and services;
• Comply with legal and regulatory obligations; and
• Protect our rights and legitimate business interests.

3. Legal Basis

Depending on the circumstances and applicable law, processing may be based on:

• Your consent;
• Performance of a contract;
• Steps taken at your request before entering into a contract;
• Compliance with a legal obligation;
• Protection of legitimate interests; or
• Another lawful basis recognized under applicable law.

4. Cookies and Similar Technologies

Our website may use cookies, analytics tools and similar technologies.

These technologies may help us:

• Keep the website functioning;
• Understand website usage;
• Improve performance;
• Remember preferences; and
• Measure marketing or website effectiveness.

Where required, we will request appropriate consent for non-essential cookies or technologies.

You can also control cookies through your browser settings.

5. Third-Party Services

We may use trusted third-party providers for services such as:

• Website hosting;
• Cloud infrastructure;
• Email delivery;
• Analytics;
• Payment processing;
• Customer relationship management;
• Authentication;
• Project management;
• Security;
• AI or software integrations.

These providers may process information on our behalf or independently according to their own terms and privacy policies.

6. International Transfers

Some service providers may process information outside the UAE.

Where personal information is transferred internationally, AxionIQ will seek to apply appropriate safeguards required by applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services;
• Maintaining business and transaction records;
• Resolving disputes;
• Meeting legal obligations;
• Enforcing agreements; and
• Protecting our legitimate business interests.

8. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law and relevant conditions or exceptions, you may have rights concerning your personal information, which may include the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion where legally applicable;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent where processing is based on consent; and
• Request information about how your personal information is processed.

To exercise a right, contact us using the details below.

We may need to verify your identity before processing certain requests.

10. Marketing Communications

Where we send marketing communications, you may unsubscribe using the available unsubscribe mechanism or by contacting us.

We will respect applicable requirements concerning direct marketing and consent.

11. Children’s Privacy

Our website and services are not intentionally directed toward children who are not legally able to provide the necessary consent.

We do not knowingly collect children’s personal information for purposes that are prohibited by applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any external service you use.

13. Data Breaches and Security Incidents

Where required by applicable law, AxionIQ will take appropriate steps in response to a personal-data security incident, including any required notification to relevant authorities or affected individuals.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The updated version will be published on our website with a revised Last Updated date.

15. Contact Us

AxionIQ Software Studio
AxionIQ FZC LLC
CWS-2V-321781
26th Floor, Amber Gem Tower
Ajman, United Arab Emirates

Phone: +971 4 250 9011
Email: info@axioniqfzc.com

For general enquiries, visit our Contact page.